Electronic Lock (Lockly) Access Troubleshooting FAQs
Lock Displaying Blinking Shield Logo and No Numbers, or Showing the Number 10, 20, or 30 and nothing else.
THREE consecutive incorrect code entries will enable SAFE MODE (screen blank with little shield logo flashing at bottom right), which makes you wait ten, twenty, or thirty minutes to re-enter the codes or use Bluetooth to access —- this is very annoying for you and subsequent users so please do your best to not trigger it.
See here for instructions to solve safe mode if it happens -- your Bluetooth app can instantly override it. Alternatively, you can enter your code and then the circle in the bottom middle twice consecutively without mistakes.
Low Battery Indicator is on — or lock is completely dark even when you press it or swipe fingers across it.
First, try swiping across the screen or tapping on the screen to wake the lock as seen in this diagram.
Second, ensure there is no shield icon on the bottom of the screen as depicted here (with or without the 10,20,30 markings).
Third, if there is someone inside, ensure that you are not in privacy modeupport.lockly.com/article/keypad-display-switch/ (requires manually flipping the switch on the inside of the door lock to “Off” position. This will still show the “OK” circle but no numerical keypad. If in privacy mode, this can only be resolved from the person inside the unit (but cannot be toggled otherwise; meaning, you can’t get stuck outside alone with privacy mode on).
If you have exhausted these steps and/or see a low battery indicator, it is likely that your battery is dead.
You will be able to monitor the battery life of the lock through the app - the batteries should last approximately 6 months at which point you will need to replace them on your unit door with four AA batteries. The building common doors will be regularly maintained and monitored for battery, of course.
If for any reason the batteries die and you are unable to access your lock, you can jumpstart the unit with a 9V battery as instructed here.
Numeric Keypad Code Not Accepted
If this is your first time using the locks, it is likely that you have not registered the e-key (a ~9 digit and letter alphanumeric code) that you need to enter into the Lockly mobile app while in Bluetooth range of the lock in order to enable your own Bluetooth access and ENABLE the keypad code that you were given.
If that e-key is not working, it’s likely because it is expired. As explained in the original e-mail you received about your electronic lock access, the e-keys need to be registered in your mobile app within 72 hours of receiving them. If you need an e-key to be reissued, please contact topliffpeak@gmail.com or file a request through AppFolio.